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Paulo Travels — travel from goa to mahabaleshwar

My parents were traveling from goa to mahabaleshwar on 25th feb 2018. Bus was scheduled to arrive at wai phata at 3 a. M next day and from there mini bus will take them to mahabaleshwar.
There was no mini bus standing there and driver informed us it will come by 6a. M and you wait here.
Waiting for 3hr at midnight is inappropriate. This type of services we do not expect. Kindly take a note of it.
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