Pavers England — Delivery problem

Address:

uk england on line sales ref 3200392

I bought shoes on pavers .uk on line site ref 3200392 on 13 th may 20/5/23 there stuck in hawkes bay customs post with wrong paper work for export pavers are aware of it .irequested a REFUND got no answer to my request im still waiting no answer to me by any one at pavers .uk on line sales what more more can i say REFUND REFUND please