[Resolved]  Pavers England — inferior & substandard quality of handbag

Address:

Chennai, Tamil Nadu, 600017

I had bought a ladies handbag from bhubaneswar airport pavers england shop about one and half year back.

The bag outer material started peeling within six months itself. Then with in couple of months, it started peeling from all places and falling in powdered condition. The bag is now in an unusable condition and ashamed to carry in public places.

The quality is so much inferior that even the handle is broken. The street procured handbag of rs 200 worth will be much better quality than this and atleast last for two years.

On 13th dec 2018, i was flying out of chennai and in the chennai pavers england store i have shown the bag to the sales person and he suggested to call customer care for complaints. Since then calling that number but no response. Mail complaint is already lodged but till date no response.

I have bought from airport showroom thinking that it will be reliable one and proven products and salesman also assured of the quality with good service support. I have been cheated and now the bag is no more usable and repairable (Photos attached).

I have bought and gifted to my wife for wedding anniversary. My wife is also accusing for this substandard item and accusing me for the loss of money.

Please solve my concern at the earliest.