Pavers England — ladies handbag

I had purchased a black ladies handbag from Bhubaneswar Airport on 8th Feb. 2017.
At the time of purchase I was told the bag Had a lifetime warranty.
The handles of the bag are breaking from near the top rivets. Bag used 8 or 10 times.
There is also some peeling of the skin at the bag corners on both sides.
Amount paid by ICICI debit card Rs 2, 799/-
Bag cannot be used.
Please arrange to Refund the money and collect the defective bag.