Payback India — Payment not refunded

Address:	Jhajjar, Haryana, 124507
Website:	shoponline.payback.in

I bought a product from payback on january 4th 2016, which had the order number: [protected]

Until january 14th i did not receive the product and that is when i placed a call to payback they said the order is cancelled because they did not have it available and they will refund my money. I was never notified about the cancellation.

After calling them several times they kept on telling me that the payment will be reversed in 5 days, 10 days, 7 days. There was a different number every time. But none of it came out to be true.

On 19th february, i posted on their facebook page so that they acknowledge the issue and resolve it but no effort of mine was fruitful.

It has been 3 months and i am still waiting on the payment.

In the end i am seeking help from the respected indian consumer complaint forum so that i get heard and get my payment back.

I have been through lot of frustration and harassment during this whole incident as i feel exploited as a costumer.