Payback India — shoppers stop voucher not received

Loyalty Solutions & Research / PAYBACK.in

Payback India — shoppers stop voucher not received

A Aswin Vijayan from Ernakulam, Kerala

I had 4000 payback points last year and redeemed for a shoppers stop voucher on 30th dec 16. Until date, i have not received the voucher. Daily i keep raising a new support request as these people keep closing the old tickets without resolution. They tell me they will resolve within 3 days, 5 days and stuffs like that and cheat me. However, never has the issue been resolved by their backend team. Escalated many times to service desk agents and spoke to the escalation point of contact ratikanta mahana in person. No use. I suggest everyone to stop using this payback voucher option because your money will all go to payback pockets and an unprofessional/cheaty set of people. Was this information helpful? No (0) Yes (0)
Loyalty Solutions & Research / PAYBACK.in customer support has been notified about the posted complaint. Oct 30, 2017 Updated by Aswin Vijayan SR- I had 4000 payback points last year and redeemed for a shoppers stop voucher on 30th Dec 16. Until date, I have not received the voucher. Daily I keep raising a new support request as these people keep closing the old tickets without resolution. They tell me they will resolve within 3 days, 5 days and stuffs like that and cheat me. However, never has the issue been resolved by their backend team. Escalated many times to service desk agents and spoke to the escalation point of contact Ratikanta Mahana in person. No use. I suggest everyone to stop using this Payback voucher option because your money will all go to payback pockets and an unprofessional/cheaty set of people. SR[protected] Filing sue case
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