Paydeck Technologies Private Limited — Transaction was debited from card account not settled to beneficiarry

Website:app.paydeck.in

Name: SUBRAMANIYAM KULANTHAIVEL

I have done a transaction of Rs.20700.92 on 18-Aug-23 9:30 Am, as per the transaction cycle Amex card transactions will take 1 working day to settle the amount. but even 3 working days completed, still transaction is not yet settled, it's in Txn Settlement is in Process status. I tried to reach customer care number and sent emails as well, but no responses from them. I have checked with Amex card company, this transaction was approved from bank side.
I want to know why you are taking this much time to settle the transaction to beneficiary account. Also are you going to settle the transaction or not?

PFB transaction details:
Freelancer Fees
Transaction ID: TD[protected]
Txn Settlement is in Process
Total Payment
₹ 20700.92
Paid on Fri, 18th August, 2023 09:30 am

Looking forward your response.
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