Paynimo / Techprocess Payment Services — 2220 rupees debited on 5th Jan 2022

I have done a transaction of amount 2220 rupees in merchant app through PayNimo Ecomm payment gateway.

I used my axis bank credit card for this transaction.

Amount debited from my credit card, but transaction got failed.

When I checked with the Axis bank, they told that the amount was with PayNimo Ecomm currently.

So, please refund the amount to my axis bank account ending with Card number 5891

Details are as follows

Debited Amount : 2220 rupees

Transaction date : 5th January 2022

My contact number : [protected]

Card number : ended with 5891

Bank : Axis Bank

Screenshots attached :
1, Failed Transaction
2, Axis Bank screenshot showing the amount 2220 rupees paid to PayNimo

Please find the screenshots attached.

I have also raised dispute with the bank for this transaction.

So, please refund the amount to my axis bank account ending with Card number 5891.

Thank You

Regards,
John Stephen. R
[protected]