PaySense — abusing me and family members

Received loan and have missed my emi. Could not pay due to medical reason for which I have a very strong proof.
Received call from your recovery agent and he asked me to pay which I agreed but asked some time to pay due to arrangements but he was forcing me to pay now. His manager came and started arguing stating who is my manager and give the details which I ignored and told him to come to the point wherein I WANT TO PAY and need some time but he was so stubborn that he wanted my managers name and her contacts. Later he raised his voice and said we north Indians come here and do such things and started abusing me.
Now my question is why the hell he is blaming me for being a North Indian and he says he is a lacalite here. So Paysense should declare on their portal that they would not give loans to North Indians.i have the recording of it. Please ask me I will forward on your what's app number.
Secondly these people have called my relatives and friends. That's fine since even they know I was going through hardship.
Now these people called my children and their classmates and harassing them stating they would be in trouble since I have given their reference. Who gave the rights to call children who are below 18 years of age and some of them were crying since they are kids.How the hell did they get my childrens and their classmates numbers? Their exams are going on and now instead of studying they are frightened. Now their parents are planning for action now against paysense.
I was ready to pay but now you see your agents abusing me for being a North Indian and calling my children and their classmates and threatening them.My children are feeling humiliated now.
I have all the recordings. Does Paysense has any answer for this? You have challenged the LAW now.
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Hello,

it is really sad to know this. We do not encourage such behavior & a strict action will surely be taken against this. We are unable to identify your details on this forum. We request you to please help us with your registered email Id or contact number so that we can look into the matter.

Please reply back here with the details at the earliest.

Regards,
Team PaySense
ssan204's [Complaint's author] reply, Apr 16, 2019
Have already emailed the same to your email address on the next day.. your agent made racist comments and said that I am a north Indian and we do such things in Maharashtra. Now my question is are you a lender or a racist lender?

I was ready to pay but your agents behavior made me so angry that I am in a dilemma whether I file a case against you or go to social platform and make those recordings public.
Threatening my children and their friends who are below 18?

What is this? Is that how to make your collection agents behave? Or are you planning on apologising again?

How would you feel when someone makes racist comments against you and calls your under age children and their under age friends to threaten them?

P.S. please check the email sent by me on your only email address.
Hello,

Thank you for writing back.

We have raised it to the concerned team on a priority. The team will investigate this issue thoroughly & get back to you in 24 to 48 working hours on your registered contact number.

Please be assured post investigation, strict action will surely be taken.

However, we also see that you have missed paying your EMIs for more than 150 days now. We suggest you pay your EMIs timely as this is affecting your CIBIL score too.

Regards,
Team PaySense
ssan204's [Complaint's author] reply, Apr 17, 2019
You bunch of jokers.. I said clearly that am ready to pay but can you please explain what action have you taken.
Secondly my contacts and their contacts are still receiving calls.. now you people have declared me a TERRORISTS.
Hello,

The issue was already escalated to the concerned team & the team has tried calling you several times on your registered contact number but there was no response.

We have emailed you the contact number so that you can get in touch with them directly.

Please do check your registered email Id.

Regards,
Team PaySense
ssan204's [Complaint's author] reply, Apr 19, 2019
Hi
I would request you NOT to give copy paste answers since if you look at your customer complaints you people have given this same answer. which means your people(recovery goons) are doing such illegal activities by calling contacts and threatening them.
You people have made me so famous that even my far far relatives know that I have not paid PAYSENSE and your GUNDAAS have used abusive languages .
Can you please explain me what action have you taken against them?? Definitely not since you reply the same to all your customers who have missed payments. Go to the portal and play store and check and same answer by you everywhere.
Now you have already damaged my credibility, reputation including my children.
Now it will be a fight between your GUNDAAS and the LAW which am following. I am reachable only between 3pm to 6pm. Let me know when will your goons KILL me so that I can eat my favourite food since even the court asks for last wish before hanging anyone.
Hello,

We have provided your preferred time of call to the concerned team now.

The team would contact you accordingly on your registered contact number.Please be available to take their call.

Also, we will investigate the matter & certainly take an action from our end. However, we would expect that our customers make timely payments of all the EMIs of loan taken.

Regards,
Team PaySense
If these people are calling your friends or relatives and harassing them, then there is absolutely no need for you to get stressed.

You guys just have to do one thing.You go directly to the police station and get a report against them and there is nothing to fear in this, nor is it a matter of feeling ashamed.This is your fight.You have to fight.

These people have saved the contacts from the contact list without knowing you. Those who are using apps do not even know that their personal information is also with them.

Many people must have had bad days because of this epidemic.You people are not thieves, but you are helpless.

If they are calling you constantly, then there is nothing, they can do it, but if they calls someone else then you go straight to the police station and register an FIR.

You people can also take help of cyber expert police.Share that number with the police, which was used to called to your relatives.You immediately inform the police that calls were coming from this number.

You tell your relatives and friends in advance. If you get such a calls, then inform you immediately.

thehindu.com/news/cities/Hyderabad/17-arrested-in-instant-mobile-loan-app-fraud/...

Cases of apps baded loan provider using these tricks and continues arising day by day. They might hired some more people as mostly unable to pay emi on time due pandemic.

I will request you again and again please file an FIR near your Police station if they called your relatives and friends

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