Hi Sir/Madam, I am really very much frustrated with Paysense service. Every month they are charging extra[protected] without any reason. Even though i am paying the payment on time and asking them to update but they are not updating the payment on time. Even August Month EMI is still not updated again although i have made payment on 5th August and they confirmed in the chat that they already updated. It looks like fraud things with the customer.
Please see the history and i guess they have charged more than 10k as penalty without any reason and since i am not in india hence sometimes i unable to login into the apps as my india number does not work and they are taking benefits of this and simply telling that payment updated although payment still pending. I will go till any escalation level if my problem is not going to resolve and if i will not get the extra 10k which is charged as penalty as well as this month EMI is still not updated as i have made payment and shared the details already.
My registered mobile number is - [protected]
Name - Bikesh Kumar
email - [protected]@gmail.com
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I have escalated your case to the concerned team, be rest assured they will look into this on priority. Thye shall investigate the matter and provide you help at the earliest.
Appreciate your understanding in this matter.
Regards,
Team Paysense