PaySense — harassment

Address:401208

This is pertaining to my wife's account loan a/c. Just to elaborate she had taken a loan from paysense a year back and was paid on time. This is the second loan where in due to her medical condition and hospitalisation she couldn't pay the end on time and it's merely 15 days. Within this time frame we are receiving some 15 calls a day threatening us and my relatives. This is so horrible that inspite of being in touch with your executive we keep on receiving calls. If this is how you deal with your customer then it's a horrific scenario.
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Hello,

It is extremely sad to know that you had this experience with PaySense & we will surely look into this to take an appropriate action.

We request you to help us with your registered email Id here so that we can investigate this better.

Awaiting your details.

Regards,
Team PaySense
Well, instead of talking and trying and resolving the issue your problem remains the same. I am in touch with your agent Mr. Dharmendra who has been very cordial in dealing with the situation. there are few other agents trying to contact me and harass me on a Sunday. As per the telemarketing law you are not suppose to connect me. If I have to go with the regulations then since the customer is hospitalised I am not liable for the payments. This is my last letter and would require a clarification on this. Else I would be compelled to knock the legal doors.

S. Majumdar
On behalf of Piya Pramanik
[protected]@gmail.com

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