Payuib — Non receipt of ordered item

I had placed order on 1st October 2021 for a portable car vacumm cleaner for Rs 999 on PayUib c.o NAVNIT RAVJIBHAI NAKRANI as per details below:-

Your transaction with NAVNIT RAVJIBHAI NAKRANI was successful

Transaction ID: 2270_211001:42
Merchant Website:
Amount Paid: 269.00
Order Date:[protected]:29:27
Customer Phone Number: [protected]

I have not received the item nor any status about its despatch. Please help and resolve.
Thanks
Srikumar Menon