Pe Professional Enterprises — second hand lg front load washing machine

Address: BDA Layout Royal Shelters. BTM 4th Stage Bangalore, Bangalore, Karnataka, 560076

Hi,

I saw an adv on olx, contacted a person name called jaffar, there are multiple people with multiple names every time we reach out to them. We had a deal of rs 10, 000 for the lg front washing machine. Bought on 06/03/2019. The options in the machine weren't functioning all. Hence called for service and i went through multiple dramabaaz people for just one small service. They visited and asked to ignore two options as rest options are functioning. Another day the washing machine just stopped working as it wasn't started though the switch is on. We went through the same rough phase and got it serviced. Now there is been too many complications.
1. Very heavy noise (Entire 5-floor building can hear the noise of machine)
2. Leakage
3. Pump issue
4. Moves from one to another place with vibrant

After multiple chasers, he asked to pay for the drum of rs 3500 and rs 1200 for the pump. Asked why should i pay as if i had the other 2k i would have got a brand new machine. It hasn't been proper for 3 months and it has come to 3 services with 50% of its product value? He is just been running around the bush that he will send the person today/tomorrow from the last 3 days. He said he will try to get the pump set up but not the drum.

I understand it would be difficult for a refund. However, as a consumer, i would require replacement as they have done a fraudulent transaction.
Was this information helpful?
No (0)
Yes (0)
Jul 23, 2019
Updated by Ashwini G B
Dear OLX,

As per your resolution to a similar issue. You have clearly stated that you have blocked this Company profile to ensure nobody else gets cheated from this buyer. Why was it still on your website??

I have this adv in the month march 2019. PFB your email trail;

OLX India Customer Care's response, Apr 22, 2018

Dear sir,

Greetings from team OLX !

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Please do contact us by email i.e.[protected]@olx.in for any further requirements, our specialized team will be happy to assist you.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX

Thanks
Team OLX

https://www.consumercomplaints.in/olx-india-i-have-bought-a-washing-machine-through-olx-from-a-person-named-faraz-c1932578

I would like to go ahead and reverse the payment for this product
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Pe Professional Enterprises
    BDA Layout Royal Shelters. BTM 4th Stage Bangalore, Bengaluru
    Karnataka
    India
    File a Complaint