[Resolved]  Peachmode — material not received as ordered

Address: H-6 New Port Colony Gujarat Pipavav Port Limited, Amreli, Gujarat, RAJULA

I had ordered one saree, i had words with their customer support team prior placing my order. They told me that i would receive store credit if in case i wish to return this item. They told since it is a sale item, you wont receive any refund or replacement. When i received material which was not up to the mark, i wrote him to arrange for store credit. They simply refused saying it is not in policy. I told him why your representative misguided me? But they keep saying we can not do this.
Was this information helpful?
No (0)
Yes (0)
Oct 10, 2019
Complaint marked as Resolved 
Peachmode customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2019
Peachmode Customer Care's response
Hi kajal vadiya,

Thank you for contacting Peachmode.

This is to inform you that as per our Evaluation Team product is similar as shown on website, since the actual product always differs slightly from the photo seen on computer screen/online.

However, the product that you ordered was on sale at the time and as per our returns and cancellation policy: https://peachmode.com/help/#refund we cannot process your return request.
Oct 24, 2019
Updated by kajal vadiya
Than why your customer executive gave me wrong information ?
 
1 Comment

Comments

Don't buy any product from peachmode.. they are fake.. zero response and no return or exchange at all

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Peachmode
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    393
    Pending
    8
    Resolved
    222
    Peachmode Phone
    +91 22 3077 0244
    Peachmode Address
    C-134, Ground Floor, Defence Colony, New Delhi, Delhi, India - 110024
    View all Peachmode contact information