[Resolved]  Peachmode — order id[protected]

Address:

101, New Surbhi CHS, Charkop, 400067

This is my first order on peachmode and i don't wish to make it my last one.

I ordered the above dress for myself, however the pajama of the dress is very tight for me. The kurta is still manageable. I need to return and refund for this product - (Inr 2199.00). The fabric is also not good, but that is secondary.

The customer service advisor, informed me that i cannot get a refund and only a peachmode credit. I don't want the credits, i need a refund.

The customer service person was very very rude, he was not ready to understand my concern and kept on telling me that i should read all the policies before buying. He even mentioned that i should measure myself and compare it to the size chart before placing my order. To be honest, i buy a lot of products online (Shoppers stop, myntra, limeroad, amazon) but nobody spoke to me like this.
I agree it was mistake that i did not measure each and every part of my body and compared it to the size chart before placing the order. But i don't deserved to be punished like that, it is not a small amount for me. I am a single mother and it is my hard earned money.
He even threatened me that he will disconnect my call (I did not use any abusive words or harsh language, you can listen to the call) his attitude was very rigid and very negative. This was my worst customer service experience.
I really didn't expect this kind of behavior when i called. My friend referred to your website and that's why i placed the order. I am going to go back and share my experience with her.

Request you help me with a refund in my account. Please don't make my first experience with peachmode as a most horrible one.

I am a person of substance and i will not do anything without a proper rationale to it. Please let me know if you need additional information.

You can reach out me on mobile phone: [protected]

Regards,

Shailja dalmia