People-Group / People Interactive India — vip shaadi

This service appears to be completely fraudulent, request you to investigate.

1. Misrepresentation of services: i was told that as a vip member i would be connected with other vip members who were actually serious about marriage, thereby increasing likelihood of my getting a match. Actually however, the consultants filter from the same database of profiles regular members have access to at a fraction of the cost.
2. No proper follow up: the so-called ‘consultants’ are nothing more than secretaries who email your profile to 2-3 prospective matches per week. There is no proper follow up - my consultant has been able to arrange barely 4 conversations in the 3 months that i have used the service - i could have done far better on my own, again paying only a fraction of the price.
3. No transparency in what actions the consultants are taking to follow up with prospective matches - there is a place in the app where consultants are supposed to record what actions they have taken with respect to a given profile, but this section is never updated. I raised a complaint nearly 2 months ago regarding this, i escalated to one of the supervisors in customer support. However, no one has taken my complaint seriously and for past week the customer support team is not even taking my calls.

This company has grossly misrepresented their services. Furthermore, they have demonstrated a complete lack of professionalism. While i may not be able to recover the valuable time that i have lost relying on their services, i do expect a full refund of my money!!