PharmEasy — False statement reg delivery of medicine

I have got a message yesterday that the courier boy tried to deliver the items ordered vide My order no M26622764 dt[protected]. The above said statment is absolutely false. Either he contacted me over mobile or visited my house yesterday, because I was in the home 24 hours and my mobile was also in tact.I don't understand why, how and what for such things happening. Pl do the need full so that such happenings do not occur in future so that life saving drugs should each the patient in time.