Couple of months back one of the representatives has reached my parents and was very abusive as I missed my payments for the loan & Credit card taken in 2008. This has led to a gap between me and my parents. I was really upset and has reached the Phoenix ARC over the phone and has made the payments at the earliest opportunity. And received the Closure Letters for all the above three contracts.
Now it has been more the couple of months and they are least bothered to update the CIBIL on the status of above contracts. When tried reaching them over the phone, they are very irresponsible and just putting the phone away.
I happened to send multiple email and no response. The kind of interest they are having to collect the money, they lack to serve the customer.
I would really intend to take this to the RBI attention. I have a call recording as well to support the kind of abusive language they have used.
Appreciate if anyone suggests the process to register a complaint with RBI on this.
Regards,
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