PhonePe — transaction was successful but money not credited to amazon pay emi (capital float)

Address:

Munnekolala, 560037

Hi, I made transaction on July 2nd 09:04PM using phonepe app to pay my amazon pay emi whose lender is capital float. Transaction was successfull but got declined from amazon's end. When I asked phonepe guys they said receiver successfully received but amazon said they don't. Phonepe and amazon both said to wait 5-7 working days to get it refunded back to my bank account. Is it true ? Shall I wait for 5-7 days ? Shall I raise chargeback using UTR number ? Please help me guys. I have attached screenshot as well