Pick Me — Phone Submitted for insuarance cover-No reply

Address:	Mumbai City, Maharashtra
Website:	www.pickmeindia.com

Name: Nagaraj R Rao Registered Mobile No: 99******25 Pick me product serial no:ZME[protected] I had given my Microsoft Lumia 535, on 08 th July 2015, with a complaint of Damaged screen. A scanned copy of the reciept is attahed for your reference. Then I I did receive an SMS saying "Insurance Approved" on 31st July, 2015. Since then I have made many calls on [protected] only to get the answer "Your gadget will be delivered within 2 weeks time" every time i called. However i have not received anything from Pick me. Then after 15th october, every time i call i kept getting an excuse that payment has not been made by National Insurance Company. The customer care representatives failed to give any sort of Expected delivery date and for every further clarification i asked i got an STEREOTYPE answer " I dont have any authority to comment on that" from every customer care executive. When i requested for a call back from an authorized person, who can actually comment on the status of my gadget (on Nov 4, Nov 8), i got another stereotype reply, saying " You will get a callback fro higher officials within 24 hours". Nothing changed though, I didnt get any callback. When i quarried about not receiving callback, on Nov 9, i was again told that i will get a callback within 7 days, which obviously I didn't get. So today (19th Nov 2015) when i called requesting clarification on that at 13:34 from my number 96******38, an executive named Mr Kumar, asked me my registered mobile number and after providing that, i was told to stay on the line while he check the details, and he disconnected the call after 6 minutes without a word. Again when i called back an other Executive NamEd Ms Priya told me that she dont know anything about my gadget, and i will get a call on or before 23rd novemeber, which i'm pretty sure i won't recieve.