Pinkblueindia.com — Product received damage and different from the online image

Address:Jaipur, Rajasthan, 302016
Website:www.pinkblueindia.com/baby-girls.html

This is a complaint again the product (Order number[protected] : classy purple flower girl wedding tutu dress for princess girls with headband) which i have ordered on 17th april, 2017.

I have received the product just now and i was shocked to see that it was totally different which i have ordered.

I found the below issues in the product:-

1) packaging of the product was too bad. (In small packet they dumped the product)
2) pearls are not available on some of flowers. (Refer attached image for evidence)
3) pearls has already came out from flowers. (Refer attached image for evidence)
4) flower colour is totally different from the image which i saw online. (Refer attached image for evidence) it seems online it was dark purple flower but in real its pinkish colour flower which doesn’t suits on dress.
5) tutu material & net looks so old. It seems they kept the material since long days and used this material to make this dress. I am sure it’s not a new material.
6) net quality is also not good. (I think it’s the simple net not the tulle material).

When i asked for the refund they says money can't be refunded and only u can order from the another product on site. Also there is no option available online to track your complain status and refund status.

Please don't order from this site.
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Comments

Dear Ms Maroofa,

We are honestly out of words here to express our concern for such bad experience and disappointment caused. Such level of services is not acceptable at all to us as well, as we aspire to be amongst the top online portals and aim at delighting our customers at each stage.

I seen your ticket history and found that Shipment was collected from your home on 22 April 2017 and We promptly issued the Credit Note and sent you the details on your registered email id dated Sun, Apr 30, 2017 at 4:55 PM.

Hence, the issue stands resolved with us. We have noted your feedback and assure you of the required improvement. We would love to see you shopping with us again.

Regards
Isha
Senior Manager Customer Service
PinkBlueIndia.com

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    Jaipur
    Rajasthan
    India
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