Pluto Tours — Big fraud company running in Shimla

Address:

2nd Floor Kashyap Niwas Panthaghati Chowk, Panthaghati, Shimla, Himachal Pradesh 171009

My experience with this pluto tours agency

1. Initially whatever hotels and room on name of super deluxe package I asked for were very gracefully excepted and added in itenary.

2. Just before 2 days everything got changed ...all hotels, itenery, cab and when I enquired about same they said hotel had covid patient found, renovation work was going on, if it snow you have to walk so hotels were changed...for that I personally called hotel managers and they said no covid patient was there, hotel was build in current year itself so renovation is not possible...meaning pluto agency will lie about your changes...when I mentioned these they started convincing that sir will give BEST SERVICEs and you will not face any issue...for any question you raise you will get only one reply...we will give you BEST SERVICE...I had no option since I already had my tickets booked and booking money given...

3.After reaching Chandigarh airport driver came 1 hr late...
Hotel in shimla was 30 km away from shimla...they will say initially I can pay money as trip proceed but on first day itself they will ask for whole money ...none of hotel will be super deluxe and food quality in each of their hotel will be pathetic ...chapati will be like rubber and rice and daal will be half cooked...sabji will be tasteless...their hotel are the worst ...serve cold breakfast and dinner...driver will only go by itenery...and places mentioned by them in itenery will be places which will be equivalent to road side temple, church or hill places which are easily affected by even small climate changes...once you book you are on your own...they will create a waste group where none of your concern will be entertained...person in my case Kusum mehta who will convince you to book by their agency will ask you each day how are you, where are you, where you reached but if you raise one concern that this thing is not good from that point they will stop even taking your call...they have a ### guy named suraj who is there to take out all money... if you try to get proper service from the leftover money ... he will ask driver to leave you in middle of trip itselfand we were made to stand for 3 hour at petrol pump to recover money by him...they don't even talk to women properly...driver even mentioned certain cases where for money they sent goons in tourist hotel ...also driver mentioned this happens with every tourist...no sanitization of rooms ...no cleaning of room even in covid time...

4.Conclusion is this is very pathetic and untrustworthy agency ...never ever try going by them...instead spend few bugs more and book hotels and cab by your own or there are other agency who will truly deny hotels if they can't effort in price ...Pluto will say yes to all hotels you mention but at the end will give you there own hotel 2 days before your trip