Policy Bazaar — Amount debited & not recieved the policy cover note from policy bazaar.

Address:	New Delhi, Delhi, 110018
Website:	WWW.POLICYBAZAAR.COM

This is in reference to the application of mediclaim policy (star health….) through policy bazar.
I’m already holding a mediclaim policy from another insurance company but thought to enhance the services as i’ve heard a lot about star health. so i contacted policy bazar on 9th september, 2016 and i spoke to customer care (ms. alka) who in turn suggested me to take the policy from star health as my existing policy was expiring on 30th september, 2016. post her advice, i have made an online payment of rs.11300/- on the account of policy bazaar for purchasing the policy star health. before, making the payment, i shared my previous bitter experience with earlier policy related to my claim settlement as i could get almost half amount of my claim when i was injured and hospitalized due to an accident. then only, ms. alka suggested me to go in for star health which she claimed to be a better one. at the time of making payment, i clearly mentioned that i do not have any claim paper which i lodged with apollo munich as all the original documents related to my accident claim have been submitted to them for settlement.
Another important thing i wish to put on record that at the time of making payment ms. alka asked me where i’m presently working and what is my permanent address. i mentioned that i am staying in agra whereas my permanent address is at delhi. however, from my friend circle, i could understand that the premium at agra is lower as compared to delhi. upon knowing this, i took up the matter with ms. alka of policy bazar and subsequently she agreed to refund me the difference amount and she promised me to issue me the policy within a couple of days. since nothing could be heard for more than 4 days, i started following-up the matter with ms. alka over phone as-well-as through number of emails. at last, when my existing policy was about to expire (last date being 30th september 2016), i took up the matter rigorously from 27.09.16 and subsequently she promised that the policy will be issued within 2-3 days; but nothing fruitful come out. ultimately, on 04.10.2016 i received mail from policy bazar mentioning that they want my old x-ray report along with the discharge summary from the hospital where i was treated due to the injury occurred owing to accident. the fact remains that ms. alka already knows that i do not possess any previous document or x-ray & discharge voucher as it has already been submitted to settle my medical reimbursement claim. subsequently, she advised me to reply her mail in the same way that i do not have any documents related to earlier accident/claim as-well-as ‘am medically and physically fit. she promised that after receiving this mail, she would arrange to release the policy document. on 5.10.16, i received a mail from ms. alka saying that unless i submit the earlier documents, they will not be issuing the policy. then i asked her to refund the amount of rs 11300 already paid by me, for which she said that it will take another 15 days to process the refund.
This is indeed a pathetic situation wherein i’ve not even got the policy and even the funds have also been taken despite all the confirmations.in fact, because of this entire nuisance, i could not even renew my existing policy because of the dramatic assurances by policy bazar to go for star health insurance. this is sheer harassment by policy bazaar.
I would therefore request you to either issue me the policy at the prevailing rate for agra region or make my payment immediately with interest; failing which i shall not only be knocking the doors of law, but will notify and circulate it to all the social net working sites. people should understand what sort of services you are providing to the customer and how you make fool around the people.

Hope, you will take it in the right spirit and shall initiate quick action and not to create any unpleasant situation again.