Policy Bazaar — cancellation of the policy

Address:

Mumbai City, Maharashtra

Hi, I am Sanjay Raut my cell no is [protected], I booked Cigna TTK health Insurance ProHealth Insurance Plans through Policy Bazaar, application number 22471936 on 24th feb 2015. Application/Proposal Number PROHLT[protected] Transaction reference number is BUTI[protected]-R[protected]. I was walked through the transaction by Policy Bazaar executive, Mr Anup (Emp num BE01969), so when I told him the payment transaction was complete, he said me to forward the message from the bank to [protected]@policybazaar.com. He confirmed the receipt of the mail and said that the issue of policy will get sorted in a 4-6 hours. However, it past that time and I have neither received the policy nor a mail confirming the status. Regarding this matter I have try to Mr Anup for this but since last 7 days he is not responding to me. He is intensely not receiving my call. I am surprised when Policy Bazaar has to sell product, Policy Bazaar executive calls from a Delhi number are unlimited and forcing to take the policies but now not even ready to listen and Policy Bazaar executive were not able to issue policy even after taking payment. I made the payment through the gateway directed by Mr Anup and the amount Rs. 22319/- has been deducted from my Bank, but neither the policy has been issued, nor any mail from Policy Bazaar that the policy will be issued. So cancel the same and refund my amount Rs. 22319/-. Please transfer the amount of Rs. 22319.00 (Rupees twenty two thousand three hundred and nineteen), which I paid on 24th feb 2015, back to my account immediately and oblige. I am not interested in any policy. I need a confirmation about the cancellation of the policy at the earliest. Take action fast on the subject and call me immediately to solve the matter. Thanks,