Policy Bazaar — Policy not issued nor money refunded

Application No.:[protected]
Plan: HDFC Life Click 2 Protect Super(spl)
I have bought this policy 20 days back from policy bazar where I also made the payment. However this policy has not been issued till now and everytime I do a follow-up they make a new story. The process is very slow and I am very much disappointed by such service. When asked for cancellation they say that around 2000 INR will be deducted. When the company is taking so long to issue policy then why I should bear the loss of money