Policy Bazaar — Refusal to pay a claim and ignoring my queries

Pratha Alok, Vidit Sharma, Sandeep Kunar, Arshad Hasan Khan. All of these people have continually either ignored me, flobbed me off, not replied. I have attempted to claim on an international Cargo Insurance which, with Teliance Marine Cargo who were authorised by Harsha Relocations. This was dutifully paid. My main contact was Vidit Sharma who I had to chase most of the time and had ignored me. I'm appalled and disgusted at the behaviour of these employees abd certainly NOT an asset to the company. They have gone against any professional code of ethics and business practises But like most Indian businesses,
Such a simple claim. I was informed months ago by Vidit Sharma that the insured personal goods (My husband suddenly passed away and had to relocate back home), informed me that the insured goods were for only 'new items'. How can that be if they were our personal belongings? Since then he has ignored me. I now think that Harsha Relocations may also lack a code of ethics as they refuse to assist me. Life is difficult enough after losing my husband and returning here after 10 years but to deal with Indian bushiness 's is appalling.