Pondicherry University — Duplicate mark sheet request

I am writing to express my dissatisfaction with the services provided pondicherry university. I had requested a duplicate 8th-semester mark sheet for my btech degree on January 2023, but it has been more than three months, and I am yet to receive it.
I have contacted the university administration on multiple occasions to inquire about the status of my duplicate mark sheet. However, the responses I have received have been unsatisfactory, and I have not been given any clear timeline for when I can expect to receive the mark sheet.
As a result of the delay in providing me with the duplicate mark sheet, I am facing several difficulties. I am unable to apply for higher education programs, job opportunities, and other important life events that require the submission of a valid mark sheet.
I am disappointed with the lack of communication and urgency shown by the university administration in this matter. I had expected better from an institution. I request you to take immediate action and provide me with the duplicate mark sheet at the earliest.