Poorvika Mobiles — Complaint about a bad quality headsets and poor response of store-Reg

Address:

Door No:2, PC 3 West Mogappair Main Road, opposite : Amutha Matriculation Higher Sec School, Mogappair, Chennai, Tamil Nadu 600037

Dear sir,
This letter is to complaint about a bad quality headphone and poor response of your store. I have recently purchased from store (Poorvika – mogaippair west-branch).
I purchased the headphone (Sennheiser headphone - rs.2000/-) on september 05th, 2019. The headphone is having 2 years’ warranty but within the warranty period, the headphone pin molding naturally damaged and images are also attached for your checking. For the reason of this issue, i contacted and also gave the damaged headphone to the purchasing branch on december 31st, 2020. I visited three times to the same branch for getting the solution of the issue. They did not give the proper response which happened on january 7th, 2021 and they diverted the issue with a wrong guidance to meet some irrelevant persons / address to proceed (All the evidences are attached). I understand that your company is not responsible for the manufacturing the bad quality headphone, but you are responsible for selling this merchandise. Needless to say, i am quite frustrated.
I have anticipated a much higher level of service with caring from the company, and i am quite disappointed. Because i do not want to spend any more time on this problem, i am expecting the proper solution for this correct issue. I respect you for using your valuable time to read this complaint letter.
So, my genuine issue should be properly resolved at the earliest.
Yours sincerely
Dr. M. Vimalan
Attachment
1. Proof of headphone warranty
2. Purchasing bill
3. Evidence of last visiting date[protected] for receiving headphone
4. Damaged headphone images
5. Given irrelevant address for service