Poorvika Mobiles — Didn't replace my product even when I had the product, bill and IMEI number in hand

Address:

Poorvika Mobiles Thiruvanmiyur ( Opp to RTO office)

I bought BoAt Rockerz 255R black neckband on 24 Feb 2020 from Poorvika Mobiles, Thiruvanmiyur ( Opp to RTO). Since my right earphone wasn't working, I went to replace it to from the shop. I had my Bill, IMEI number & the product in hand. Even though I had everything the showroom didn't take any further step since I didn't have the box of the product. Today is my last day and I find it fishy coz they want it to delay the process and cancel it saying the warranty date is expired. I'm very disappointed with your service in replacing or servicing the product. I have further decided that I'm never going to buy any product from Poorvika hereafter. And when I reached out to customer care they were out of reach and informed us saying that they are available only till 7 pm. Even though I raised a complaint before 7 pm, they informed us they'll call us again. But they were unresponsive. Later on for which they informed us to call tomorrow which won't do any justice to my product which isn't working. And the showroom manager didn't even assist to what we were saying. And as I mentioned earlier they purposefully want the process to be delayed as my warranty period expires by today.