[Resolved] Poorvika Mobiles — Insurance request kept pending for two months.
K
kanskum
from Chennai, Tamil Nadu
Address:
Chennai, Tamil Nadu
Dear Sir,
I bought a Mobile form Poorvika (Pammal Branch) on 13/12/2014 MOdel - Samsung Core Prime which was Rs.9, 800/- with Full Insurance Pack (Poorvika Protect) worth Rs.460/- (Which Covers all damages including Water and accidental damages).
On June 14th i finished my night shift and came from office to home one guy rashly drive a bike from wrong side and but a sudden brake unfortunately me and my bike fell down in road . On that day some rain also came so my mobile fell down in to water (Rain Water) after that my mobile was completely water lock.
I came to Poorvika (Pammal Branch) and ask about this issue, they said give your mobile we will resolve this issue without any fees.
after 20 days i called them and ask about my mobile status they said my mobile was completely lock it was difficult to repair . Suddenly i wrote a letter to insurance company regarding this to claiming process.
Now August 12.08.2015 they (Poorvika) kept pending my request letter and my mobile.
Kindly do the need full in this regard.
I need same model mobile without any additional charges from side.
Thanks,
S.P.KANTHAKUMAR
[protected]
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Mar 14, 2017
Complaint marked as Resolved
Poorvika Mobiles customer support has been notified about the posted complaint.
Aug 13, 2015
caresupport's response Dear Kanthakumar,
Your request has forwarded to the concerned team and you will get call today from them, also will take care about the issue on priority basis.
Thanks,
Customer Support.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
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