[Resolved] Poorvika Mobiles — Mobile or replacement is not given and PMW cares provide irrelevant status
R
Radhika Thirumalai
from Palghat, Kerala
Address:
Chennai, Tamil Nadu
I bought a Karbonn Titanium S1 mobile on 5-Jan-2014 from Poorvika Mobiles at Annanagar west, chennai bearing the following details
IMEI - [protected] / 0386
Bill No - 016877
Battery No - 1007474
From the date of purchase the mobile did not receive network signal continuously. First checked with the network provider on the quality of network and ensured that the same is resolved. Even after that the issue did not get resolved.
So went to PMW cares at T Nagar Chennai, which is the authorized service centre for Poorvika Mobiles on
21-Apr-2014 - Got the set back on 26-Apr-2014 with same problem and along with that call getting initiated even when the phone is kept idle. So gave the mobile on 2-May-2014 and got back on 10-May-2014 again with NO Success.
Finally gave the mobile to same PMW cares on 13-May-2014 asking for replacement and the service staff told that the replacement would be given in 15 days. But even after a month now still neither the mobile or replacement has been given.
+3 photos
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Mar 14, 2017
Complaint marked as Resolved
Poorvika Mobiles customer support has been notified about the posted complaint.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
I got a immediate response from the Poorvika management and got the same replaced with a good mobile and really appreciate their diligence and responsibility in closing the issue.
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Thanks Poorvika team