[Resolved] Poorvika Mobiles — Poorvika perambur- New iphone 11 issue with ringer button on day 1 of purchase

[Resolved] Poorvika Mobiles — Poorvika perambur- New iphone 11 issue with ringer button on day 1 of purchase

M Mohammed Ziaudeen from Chennai, Tamil Nadu Jul 23, 2021 Jul 27, 2021 This thread was updated on Jul 27, 2021

Hi am Dr Karthika, recently I have purchased a new iphone 11 on 18 July at afternoon 2:00 pm in Perambur poorvika beanch, the immediate next day I have found the phone had a issue with ringer button, I checked with the poorvika Perambur branch and they suggested to visit nearest iphone authorised center. Once I visit the center they need a week of time to service. Seriously a big disappointment from poorvika, a brand new phone within a day got a issue and leading me to suffer both physically and mentally. Please assist on this before I lost a hope on poorvika. Was this information helpful? No (0) Yes (0)
Jul 27, 2021 Complaint marked as Resolved Poorvika has replaced our phone with swift response, the executive named Deepa handled this very professionally and escalate the issue to vendor within a short span of time. She is an great asset to the company. Poorvika respect +++++++ Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Jul 23, 2021 Poorvika Mobiles Customer Care's response Dear Customer, We deeply regret for the inconvenience caused, will verify with branch and take appropriate action to support. For further details request you to write to us [protected]@poorvika.com. Sincerely, Service Support
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Mohammed Ziaudeen

from Chennai, Tamil Nadu

Jul 27, 2021

Poorvika has replaced our phone with swift response, the executive named Deepa handled this very professionally and escalate the issue to vendor within a short span of time. She is an great asset to the company. Poorvika respect +++++++