[Resolved]  Poorvika Mobiles — Regarding Insurance Claim

Regarding Insurance Claim - Proovika Mobile
Dear Sir/Madam

To the Concerned Authorities, I would like to address the Grievance regarding the Purchase of my Karbonn Mobile – Opium N9 Model
Name: N.Selvaraj.
IMEI: [protected]/6332.
Invoice date: 19/07/15.

Issue Recap :
I have purchased Karbonn Opium N9 mobile Rs.6500/- from POORVIKA MOBILES, Kanchipuram at the time of purchasing they have adviced me to take insurance coverage. Based on their advice I have taken.

After 1month my mobile fallen down accidently and its touch glass got broken. The very next day i register my incidence to Insurence poorvika they adviced to surrender mobile for insurence coverage.
I called POORVIKA Insurance customer care and they sent an person to whom I have given my mobile.

CUSTOMER CARE REPLY:

After couple of days from Poorvika customer executives called me and informed that your mobile display & touch got damaged it costs around Rs.4500/- so M/s. Karbonn decided that it comes half of the price of mobile so we have taken as a loss of mobile/dead condition, instruct /decide to replace new mobile, But unfortunately Poorvika executives told that Karbonn N9 model stopped last month so we are unable to replace new mobile. So we are giving Option we will give Rs.3653/- as a insured value on that value you need new mobile we will replace.

My Question is ?
1. One month After selling mobile model stopped means its not a customer mistake they could'nt replace even 1 mobile.
2. If replacing mobile not available means equivalent money ie., Rs.6000/- or next model has to replace but they are giving pennies of amount.

Please kindly take immediate action to resolve my problem.