[Resolved]  Poorvika Mobiles — This is a complaint for the faulty selfie stick bought from Poorvika

Address:

Bangalore, Karnataka

This is a complaint for the selfie stick i bought from Poorvika Mobiles Private Limited, Branch Madiwala, Door No: 3/4, Maruti Tower, Hosur Main Road, Madiwala, Bangalore 560068. Phone:[protected], [protected] Tin No./ CST No. [protected], date : 06/12/2013, CIN : u52100TN2009PTC070845, Invoice Number SI/BMAD/1706 Invoice Date 18/05/2015 salesperson 5958 - Dhanasekaran R Amount paid rs. 1200 I bought it from store instead of online shopping for the sole reason of warranty/Guarantee. And I confirm the same to store also about the warranty. They said six month warranty. Same was available online at almost half price online but no warranty. I brought this selfie stick home and tried to charge and the connector was faulty and it went inside .i.e its soldering came out. The other day I went to showroom to replace the stick. They said it is physical damage and cannot be replaced or repaired. The selfie is new and didnt fall down for physical damage. Also I didnt do anything which will cause the damage still they were not listening and constantly saying the same thing again and again about physical damage. After raising voice and calling to their complaint department they agreed of the repair. I tried 9-10 times calling about the status of repairing. First few occasion they said they are looking into market for the connector. Now they are saying the connector is not available. I saw when they opened that selfie stick there were only soldering came out and connector was damaged and nothing else was damaged the board was all good. Now this connector is commonly found flat pin nowadays found in almost all the android mobiles and has to be commonly found. This store is fraud and i advice not to buy any product from this store to all the people in this forum. I yet to collect my selfie stick from this store and its been with them for almost 1 and half months. Sohan Asgaonkar [protected] Bangalore