[Resolved] Poorvika Mobiles — Worst Customer Service & Fraud | |||
I bought Celkon 500 (6200 Rs) from poorvika anna nagar and paid for insurance too...in six months there was display problem in the mobile.So i thought of calling for customer service..they said about their free pick up service blah blah blah..and assured that they will return my mobile within 25 days...There starts the drama...they made me call and run behind them for one and half months...and later informed me that the problem cannot be resolved.. ( Display Problem )..which a local service station can do for less than 500 Rs... I was asking to explain the technical difficulty in repairing...no one could answer my queries..saying silly excuses..Finally they said they are going to give me replacement mobile...I agreed..what i received was celkon a158 (4200 Rs)... I got fed up and asked for my unrepaired mobile which i didnt receive yet... Poorvika = Fraud.. dats all i can say.. Was this information helpful? | |||
Complaint marked as Resolved
Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Sep 15, 2015 Poorvika Mobiles Customer Care's response Dear Customer,
Please provide your handset imei number with contact details to clarify and resolve the issue.
Thanks,
hepzi
Verified Support May 09, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
 4 Comments | |||
Comments
Customer care is not responding well!!!They are not giving any intimation about mobile, , Very worst customer care service i've ever seen, , , , Will never ever get any mobile in poorvika and will spread this worst service to everyone
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
84%
Complaints
1163
Pending
0
Resolved
960
+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
View all Poorvika Mobiles contact information