[Resolved]  Pothys, Kaloor — Pothys cheated providing phone

When i went to buy phone from pothys one mr saker from phone department told samsung ao5s is new model i told him i need 4g samsung new model which shouldnot heat and 8gb ram minimum. He told it will not heat and also told 4gb ram is already installed in phone and if you want 8gb u can change from settings. I told him i need atleast 8 gb ram. And i asked him to show how to change 4 gb ram to 8gb.. He opened the settings and showed ram options but it shows only 2gb and 4 gb.. I told him 8gb is not there.. He told 4gb already installed in phone i[censored] need 8gb u need to select this 4 gb from phone then it will become 8 gb.. But when we charged phone from our home its overheating and not able to use... Next day we went to pothys and told phone is overheating we need refund back.. They said that phone is not heating but its heating when they charged... Another guy came and he charged for 3 percent and said its not heating and they simply insulted us. Yesterday upto 10 pm we sitting in pothys they dodnt take any action. Even they are not considering the two ladies and not take any actions. And also truecaller is installed in phone and new phone is already charged upto 54 percent.. Today i contacted samsung service center they told truecaller is third party they wont install truecaller and the newly bought phone is 4gb not 8gb. When i heard this from samsung i totally upset and i am not able to eat food.. They cheated me.. Many times i called pothys and told this is cheating and i need my money back.. Noone take any action.. I need justice. I need justice. I need justice. I need justice