Got into a mumbai-pune bus from vashi and the a/c stopped working at khopoli. When the passengers started complaining the driver was not ready to accept. Then even when the driver started sweating himself he stopped the bus asking some remote office for assistance. Never seen a a/c volvo in this condition. At 12 noon in the scroaching heat travelling in a bus with windows closed and a/c not working was he'll of a service. Would rather prefer travelling in a non ac st bus.
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Jun 16, 2018
Complaint marked as Resolved
Prasanna Travels customer support has been notified about the posted complaint.
We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.
As per the feedback received from your side we have been taken an strict action against the complaint and we will be trying to improve our service as soon possible . As a token of apology we have refunded Rs 100 for the issue.
Once again sincere apologies from Prasanna Purple
We are looking forward to hear you for any kind of such complaints.
Please feel free to revert us for any concerns in future to below mentioned mail id:
[protected]@prasannapurple.com
Thanks and Regards
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
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