Prasanna Travels — delay in bus service

Address: Kothrud Pune, Pune, Maharashtra, 411038

I am travelling from mumbai to pune on 20th august.
First of all, the 10.30 am bus left at 12.10 pm. Then, on the way, the staff was soliciting passengers and we finally touched the expressway at 3.30 pm. A few kms later, the bus took its scheduled stop for 30mins and the bus has started only after some o[censored]s protested. We may not reach pune before 6.30 pm. Complete waste of time! And there are 3-4 people in the drivers cabin chatting away and distracting the driver. They are also making the driver talk on the phone. Totally unacceptable! I don't ever want to travel with purple again.