Prasanna Travels — Disappointed with Bus service

Address:

Pune

HellO,
Last time I traveled with prasanna purple bus from Pune to Nagpur, and it was good experience so Today 11 January 2021 I booked ticket for Nagpur to Pune but this time I am very much disappointed with bus and service which they mentioned
I am mentioning few points which made my jourey hilarious!
1.Bus service is not up to the marks
2. Ac is not working properly
3. Personal TV is just for show!It's not working!!
4. Inconvenience sit!
5. Lights is not working
6. After all this they charge me 1600/- which is not acceptable! Not worth journey!!!😢

Here i am submitting complaint and if my complaint is not resolved then I will definitely raise my complaint on digital media and consumer portal!