Prasanna Travels — driver behaviour

Address: Prasanna Purple Mobility Solutions Pvt. Ltd. 501 Mayfair Tower-I, Old Mumbai Pune Road Wakdewadi, Pune- 411005 Tel : 020-67186800, Pune, Maharashtra

My wife and daughter (Age1.5yrs) had travelled from pune - nagpur on 13 aug 2019, pnr[protected], they have to travel from pune to nagpur 14 hrs journey without blanket and bedsheet in ac, even behavior of driver was very worst, despite being sorry he has insulted my family in nagpur and says jo karna hai kar lo, is this kind of services u r giving to customer

Now i want strong action against driver otherwise i will lead this case to consumer court
Prasanna purple travel
Driver name:- arun thakre, praful pohekar
Bus no:- mh40-at-1095
Date of journey:- 13/08/2019 pune-nagpur
Was this information helpful?
No (0)
Yes (0)
Prasanna Travels customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2019
Prasanna Travels Customer Care's response
Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

As per feedback recieved from your side we will be taking strict action against the concerns and looking forward to have a word with you

Once again sincere apologies from Prasanna Purple

We are looking forward to hear you for any kind of such complaints.

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com

Thanks and Regards
Nikhil Shinde
CRM – Executive
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
 
3 Comments

Comments

I have booked bus for pune PNR no was 99351523 bus canceled then i am shifted in earlier bus. And bus failed in middle of journey and no support from Technical team, I want my money back or I will see u in consumer court.
Contact me on [protected] for more details.

I am traveling by bus no mh14cw3363 on today 24.8.19. from khamgaon to pune by purple grand. The bus driver is carrying petrol in one litre bottle which is not safe. The driver has risked everyone s life. I think the driver is not following safety rules.

Please look into the matter.

Regards
Nilesh Jibhyenkar
[protected].
Im travelling from 2 years in purple bus.. never come on time and wait for 20 mins in every stop..mumbai to pune.. due to heavy traffic it never reach and lot of waiting it never reach on time

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Prasanna Travels
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    182
    Pending
    13
    Resolved
    27
    Prasanna Travels Phone
    +91 20 6683 5555
    Prasanna Travels Address
    201/202, Mayfair Towers I, Old Mumbai Pune Road, C.B.S Road, Wakdewadi., Mumbai, Maharashtra, India
    View all Prasanna Travels contact information