Prasanna Travels — dropping at another location other than booked. and rude behaviour of the staff

Address:

Pune, Maharashtra

I have booked two tickets from nagpur to pune on 23rd feb 18, with dropping at nashik phata...
But details.. Prasanna purple platinum
Time of departure. 7.30. Pm
Time of arrival at my dropping point..9.00 am on 24th feb18

Details of complaint...
The bus started late by 15 mints
The bus was late and at 10.30 am bus was parked at wagheshwar parking lot near khardi and we are told by the staff that the bus will not move till 12.00 noon, if anybody is getting late, can leave the bus and be on their own... As there is rule of no entry in pune from 9.00 am to 12.00 noon.. I asked to the staff that you are already very late and if the travel company is aware of such rule of no entry, then why not any alternative arrangements of shifting the passengers have been done?
But they just refused rudely and asked to complaint to the company and also refused to provide the phone no.
Most of the passengers left the bus to avoid getting late more.
I had paid taxi fare of 375 rs to reach my destination.
If you want to improve on your services pl look into resolving the day by day increasing customer complaints.
I demand the return of my booking amount 100% with the taxi fare and a written apology from the company for the mental agony we have experienced.

My ticket details are as below.
Redbus mticket
Please present this mticket at the time of boarding.
Route: nagpur to pune
Ticket no: tm3k87610218
Pnr: 71778123
Travels: prasanna purple platinum
Departure: 07:30 pm feb 23, 2018
Seat numbers: 14, 13
Total fare paid: rs.2982.0
Boarding point: dharampeth - prasanna purple, near bhole petrol pump,
Landmark: dharampeth - prasanna purple, near bhole petrol pump,
Address: dharampeth - near bhole petrol pump
Boarding point contact: [protected]
Prasanna purple platinum customer care:[protected]/1/2/3/4

Dropping point
24 feb | 9:00 am
Nasik phata-below flyover

The bus | mh-40-at-1050