Prasanna Travels — I m complaining about Ahmednagar office person

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Ahmednagar Prasanna purple office

My mother is going from Ahmednagar to Nagpur dated 2 sept 2021 by your Prasanna purple grand which comes from pune & reach Ahmednagar at 9.30 p.m...my mother seat number is 15 ...I have a small kid & I went to drop my mother..driver told that he will stop at Raj chamber in Kotla but the office person, probably husband is Vinod told my husband that if the driver stop at that stop ..he will hit his face.. is that the way to communicate with customers...he told the driver not to stop at Raj chambers & my husband took my mother to quick at DSP chowk...but driver told that he will stop at Raj chambers but he did not stop & went off from front o[censored]s ...because Vinod told him not to stop...I want that strict action should be taken as I was standing alone with my kid...& I hv lots of trouble...before journey I ask in office & to that driver also that clearly tell us that will the bus stop at Raj chambers but they did not respond...they should hv clearly told us.. .. please solve this issue ASAP .. this is very disrespectful behaviour..I k travelling with Prasanna...from 11 yrs...& Now by this incident, do u think...I will travel in future...solve asap