Hi i am nilesh lokhande. I boarded from baroda to pune bus on 25th jan 2019 whose scheduled reachin time is 7 am. I booked my ticket in prasanna purple volvo grand and expecting personal space as shown in pic but was not found.
Further driver purposely delaying the bus and now at 7 am reached vashi only. Driver is picking up afditional customer by taking rs 200 from mumbai to pune. My co passanger left in mumbai and now driver accomodated 2 morepassanger besides me whereas there is space for 2 people only as this is sleeper bus. This is very disguasting. He is not ready to listen. Ur team is very much corrupt and dont work for customer satisfaction. I have paid rs 1570/- for the ticket but such service is really painful and unlawful too. I expect call on [protected] and expect refund of money for such wrong practice and uncomfortable service to me. I have added picture of 2 people in 1 sit... Resting besides me. Kindly see and understand the type of corruption ur team is doing. I need immediate apology and refund of money from prasanna if they believes in customer satisfaction.
+1 photos
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Mar 7, 2019
Complaint marked as Resolved
Prasanna Travels customer support has been notified about the posted complaint.
We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.
As per the feedback received from your side we have been taken an strict action against the complaint and we will be trying to improve our service as soon possible .
Once again sincere apologies from Prasanna Purple
We are looking forward to hear you for any kind of such complaints.
Please feel free to revert us for any concerns in future to below mentioned mail id:
[protected]@prasannapurple.com
Thanks and Regards
Nikhil Shinde
CRM – Executive
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
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