Prasanna Travels — refund of bus canceled by prasanna it self not initiated

Details are given below
Pnr:[protected], journey date:[protected], time:04:00 pm, dest-pune to nagpur, seat no-12, 11 fare:-4242

I received a call from your side and informed me that the schedule bus was canceled and we will refund your money in shortest time.
Now it is already more then 20 days and no refund is initiated by you.

Regards
Pratik hiware
[protected]