Prasanna Travels — unprofessional behaviour and cancellation of bus

Address: Prasanna Purple Indra College bhumkar chowk wakad branch, Pune, Maharashtra, 411057

We booked a Purple bus from Pune to Mumbai till vashi for 8.15, but in morning they updated us that bus got cancelled and u need to come immediately to bus stop for 7.15 bus, we rushed to bus stop and after reaching there she was given seat next to male passenger whereas we booked ladies seat, on requesting ladies seat purple wakad indra branch manager started fighting with us and said whatever u want to do u can do but he will not give seat. He started abusing and was even ready to have big fight. This is very unethical and unprofessional to talk like this to customers. Inspite of having some guilt for cancelling bus at last moment, you are showing wrong attitude and fighting with customers.
Was this information helpful?
No (0)
Yes (0)
Prasanna Travels customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2019
Prasanna Travels Customer Care's response
Dear Sir,
We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.
Here by request you to please share the PNR details so that we will be able investigate the complaint further and take action accordingly .
Also please feel free to calls us at[protected] or mail us at [protected]@prasannapurple.com.
Kindly revert for any further calrification .
Thanks and Regards
Team Purple
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Prasanna Travels
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    182
    Pending
    13
    Resolved
    27
    Prasanna Travels Phone
    +91 20 6683 5555
    Prasanna Travels Address
    201/202, Mayfair Towers I, Old Mumbai Pune Road, C.B.S Road, Wakdewadi., Mumbai, Maharashtra, India
    View all Prasanna Travels contact information