[Resolved]  Pratham Motors — Delayed Allocation Brezza ZXI 6AT

Address:

Bellandur, Sarjapur - Marathahalli Outer Ring Road, Bangalore 560103

I had booked a Brezza ZXI 1.5L 6AT with Pratham Motors Sarjapur Road, Bangalore in first week of March 2023 by paying the Rs 11000 booking amount.
The Salesperaon Nitin promised me a wait time of 4 months because the color I selected was Blue, as it's is not a very in demand color. It's already 6 months over and there is no confirmation from Pratham Motors staff on dispatch schedule and allocation of my vehicle. Below is the timeline:

March 2023 first week
I booked vehicle and paid Rs 11, 000/-

2 May 2023
I was informed salesperson Mr. Nitin has left the job. Mr Devendra is replacing him.

12 May 2023
I reached out to customer support representative Ms Suman over email. She replied that I would be in first priority for dispatch schedule for July month since I booked in March.
Email:
"As you booked in the month of March you are in the 1st priority, A per the colour, model we haven’t received any dispatches details, Once we received the dispatches details will keep you posted personally"

26 June 2023
I reached out customer support Ms Suman. Same message she gave me: "Hi sir
You are in the 1st priority and in the month of July end your vehicle will be dispatching .Once we received the dispatch details will call and update you sir"
Received the same message over email.

Also I was informed that
Mr. Devendra had left the job due to this reason moving forward Mr.Murgesh will be handling all your queries.

24 July 2023
I reached out to Pratham Motors on email asking for update regarding dispatch schedule.
Ms Suman called me to inform that so far they have not received dispatch schedule of vehicle ZXI 6AT Blue. But if I chose any other color I may get the delivery of car early.
Email:
"As I spoke to you and given the details on booked vehicle delivery timeline, Your booked vehicle stands in 1st priority and it will be allocating in the month of August and also informed you that you are the only priority for us to deliver your vehicle, As you booked ZXI AT, BLUE, As informed by you will be fine with any other colour will check with that colour option that you may get early delivery, Will share the updated status of your booked vehicle ASAP."

27 July 2023
I was called by Mr Murugesh and he informed me that White color Brezza 6AT is immediately available. I told him this is not the color I booked, and I don't prefer White or Grey color. I told him that except White and Grey if any other colour is available I am interested.
I communicated the same message over email.

1st Week August 2023
I have tried reaching to Business Head Mr Shijo but he is not reachable. Instead someone else Mr Lohith is taking calls and promised me he will personally look into it.

NOTE:
There is absolutely NO communication on Whatsapp/Email since August 1st week from Pratham Motors.
I feel helpless and frustrated and seriously considering to go for another Car Manufacturer except Maruti Suzuki.