Printland — [protected] requesting for refund

I had ordered the business organizer on 12th dec 18 and after so many discussion they said they will dispatch the organizer and later i told them to cancel the order as it was taking very long time. I had told them to cancel the order and customer care girl told me that they will cancel the order and refund the amount but now they are refusing to refund the amount instead they sent the old order.
I think this is a site where they just want to make money and not listen customer after they get money from us. Hence, kindly take a action for this fraud printland and do favour customer like us.