Printland — Refund for not completing the order no.[protected]

Address:

Delhi

I have placed a bulk order on your website through call (order no. :[protected] dated 28.08.2020 and paid Rs. 7, 412 for the same on 28.08.2020) and I was promised by your sales executive Ms. Ruby (Mo. No. : [protected]) that the order will be delivered within 7-10 days. After 15 days when I enquired why the order is yet not dispatched then I was informed that due to some different pen received at your end your team was not able to fulfill the full order on time and after discussion with Ms. Ruby and Ms. Ashifa (Sales Coordinator, Mo. No. [protected]) I was told on 16.09.2020 that my partial order is complete and they will send the partial order and will cancel the rest order and the excess amount paid by me will be refunded within 7 working days.
Now it has been 1 year since the refund should have been processed but I have not received any refund till date even after continuous follow up with Ms. Ashifa.
Kindly process my refund at the earliest