Professional Packers And Movers — Non delivery of items even after 1.5 months

Address:	600041
Website:	www.ppmindia.in

I booked 4 consignments with Professional Packers and Movers in Chennai on 15th Sep, 2015 to be delivered to 4 locations which were Rourkela, Vadodara, Ambala and London. I was assured a timeline of 7-10 working days for delivery of all items and 8-10 working days for London consignment once I confirmed the address to them(which was confirmed on 28th Sep, 2015 via mail). Out of the 3 India consignment 2 were received with a delay of 5-8 days WITH DAMAGES. Damage 1 was that Samsung fridge shipped in good condition arrived with multiple dents and Damage 2 was that Samsung LED tv shipped in good condition arrived with damage to the screen. On repeated followups with the PPM teams both in Chennai and Delhi, I have not been given a resolution. As per quotations provided by Samsung the total repair cost for the damage is Rs 25000. But the bigger issue is that the other 2 consignments (Vadodara and London) are yet to be received and are MISSING (not received as on 30 Oct 2015). The consignment to Vadodara is a Swift Dzire Car. The company officials (named below) are not confirming anything on the timelines and hence am forced to file complaint here. I have been lied to by company officials on multiple occasions and due to the non delivery I have had to incur multiple new expenditures and have undergone a lot of stress. The company officials have no idea on how to handle international consignment but I was promised that they are experts on the process and every thing would be handled by them end to end. Moreover all the 3 company officials listed below are not taking my calls now and emails sent to the officials id's, as mentioned on their website, doesn't get any reply. Company's address: No. 70-71, Ashtalakshmi Avenue, Senneerkuppam, Poonamallee, Chennai- 600056 Company official's name and number: Mr. Sripal C. (+91 [protected]) ( (Principal Contact who is now not responding to my calls) Mr. Santosh Kumar (+91 [protected]) (Chennai marketing head- not responding to calls) Mr. Mahavir (+91 [protected]) (Contact mentioned on the website - www.ppmindia.in) Email Id's: [protected]@yahoo.com (contact details as mentioned on the website) [protected]@gmail.com (contact details as mentioned on the website) Request to get the issue resolved at the earliest as it is causing a lot of problems for me and my family members and I am incurring a huge financial loss as well. Regards Vaibhav Kesri