Projekt Perfumery India — Still yet to get refund after 4 months

I made a purchase on Projekt perfumery. It’s been 4 months and I have submitted numerous complains. They did not reach out even once and kept blaming the pandemic. I’ve asked for refund and still now nothing. This is a fraud company... why is it still live??? I am mentally harassed by this issue, my friends know that I was fooled into believing your lucrative advertisements. Such a disgusting experience. Refund my money immediately. I have all the proofs of my WhatsApp messages, emails and chat messages. This is crime of the highest order.